Employment

The Seattle Symphony employs a talented and dedicated administrative staff.

We only accept applications for open positions as listed below.

Data Operations Manager, Development and Marketing
Editor and Publications Manager
Graphic Design Intern
Part-Time Ticket Services Representative
Usher


Data Operations Manager, Development and Marketing

Position Overview: The Data Operations Manager, Development and Marketing is responsible for a wide range of data work using the Tessitura Arts Enterprise Software (patron database system). This position manages all reporting solutions, data extraction and database use standards.

Reports to: Director of Marketing and Annual Fund Senior Manager

Supervises: Data Entry Coordinator

Primary Responsibilities:

  • Database:
  • Provide technical expertise and strategy to the Marketing and Development staff in the design and execution of List, Extraction and Queries within Tessitura and in using these data extracts with canned and custom reports
  • Responsible for administering and maintaining the organization’s database to ensure the accuracy and integrity of vital data
  • Collaborate with management and IT staff in developing organization-wide standards and training programs for all users
  • Strategize and recommend new, more efficient ways to maximize the use of the organization’s database for achieving organizational objectives as well as solve/resolve any issues within the database
  • Manage patron information in eMerge and list trade process with community patron database (Cultural Resource Collective)
  • Produce requested mailing lists recognizing privacy requests, VIP status, etc. of constituent records for company communications
  • Manage communications schedule to ensure that patrons do not receive mail/email/phone calls from multiple departments at the same time
  • Supervise the Data Entry Coordinator, making sure that their work is accurate, timely and complete
  • Additional projects as assigned
  • Marketing:
  • Design and maintain sales reports for single and subscription tickets as well as Key Performance Indicator report, year-over-year comparisons, and sales pacing charts to meet the needs of the Marketing team
  • When needed, prepare audience migration, patron retention, and campaign response reports
  • Development:
  • Design and maintain reports on fundraising statistics and progress that will maximize efficiency of Development staff
  • Monthly creations and collaboration with Development staff on donor lists for monthly program book
  • Please note that this position may entail work on evenings, weekends, and holidays

Qualifications:

  • BA/BS in Business or Marketing preferred
  • Three years of database management experience
  • Expert in MS Excel, MS Access or MS SQL, Server Report Builder required
  • Passion for data, knowledge and collaboration required
  • Ability to communicate technical information with colleagues from all departments
  • Experience with Tessitura database preferred

Apply to: Application deadline is October 28, 2014 Submit resume and cover letter to jobs@seattlesymphony.org

Position: Full-time salaried position with benefits




Editor and Publications Manager

Position Overview: The Editor and Publications Manager creates meaningful publications that further the Symphony’s communications goals. The primary responsibility for this position is the execution of the monthly program magazine, in partnership with Encore Media Group. Additionally, the person in this position serves as creative writer, editorial resource and lead proofreader for the organization, ensuring consistent style across all departments. Editing projects encountered on a daily basis range from brief patron emails to detailed brochure proofing projects.

Reports to: Vice President of Communications

Supervises: N/A

Primary Responsibilities:

  • Manage relationship with outside vendor, Encore Media Group, to produce program magazine; develop and adhere to established production schedule to ensure timely delivery of content, including management of internal deadlines
  • Create and manage editorial schedule in conjunction with annual Communications Department plan and content strategy, including features and institutional messages
  • Serve as editorial resource and lead proofreader for all other Seattle Symphony collateral materials, including but not limited to: website, Seattle Symphony Media CD booklets, patron e-mails, brochures and flyers, annual report, press releases, internal communications and blog
  • Plan, edit, and produce programs for performances not included in program magazine, such as children’s concerts, community concerts, corporate concerts, tour performances and run-outs, as well as all ancillary projects such as last-minute program inserts
  • Plan and prepare all photos, images and graphic elements associated with publications, and collaborate with Art Director to produce magazine covers and other graphics
  • Secure services of annotators for program notes, features, run-outs, and CD booklets
  • With supervisor, manage publication budgets and quantities
  • Maintain Seattle Symphony style guide and assist staff in implementing consistent style
  • Perform concert duty and other duties as assigned

Qualifications:

  • Bachelor’s degree in English, Music, or related field Detailed knowledge of classical music and the ability to read music is essential
  • Experience in copywriting, editing, proofreading, layout and design
  • Proficiency in Microsoft Office Suite; familiarity with Adobe Creative Suite, especially Photoshop and InDesign desired
  • Leadership ability, initiative, detail oriented, and comfortable working in a fast-paced environment
  • Knowledge of – and passion for – classical music is desired

Apply to: Application deadline is October 31, 2014. Submit resume and cover letter to jobs@seattlesymphony.org

Position: Full-time with benefits




Graphic Design Intern

Position Overview: The intern will work with the Graphic Design department to gain real-world experience at a major symphony orchestra. This task-oriented, part-time, unpaid internship is 16-20 hours per week with flexibility for class schedules. Schedule must allow for minimum two 8 hour days a week. No telecommuting. Resumes without portfolios/design samples will not be considered.

DEGREE AND ACCESSIBILITY OF SUPERVISION: Work independently and with team. Meet to assign projects daily; supervisors welcome questions.

LEARNING OBJECTIVES:
At the end of this period (above) the intern will have learned:
• Characteristics of a nonprofit organization and the role of graphic design in a arts nonprofit organization
• Introductory understanding of graphic design as a career as well as the basics of how to develop a cohesive marketing campaign materials
• Knowledge of the everyday workings of a nonprofit including an understanding of a professional office environment

Reports to: Sr Graphic Designer

Primary Responsibilities:

  • Assist the graphic design / marketing departments in preparation of 2014–2105 Seattle Symphony campaign materials including print and online advertising to achieve the marketing and audience development goals of the Seattle Symphony.
  • Work with careful attention to deadline and budget.
  • Maintain design standards for the organization and work with others to ensure consistency of brand standards
  • Provide additional departmental support as needed

Qualifications:

  • In pursuit of an Associate or Bachelor degree in design or related field
  • Working knowledge of Adobe Creative Suite (CS5) within a Mac environment including Photoshop, Illustrator, and InDesign required. Web experience helpful.
  • Working knowledge of Microsoft Word, Excel and Outlook.
  • Working knowledge of design and typography principles and practices
  • Excellent communication, written, verbal and interpersonal skills
  • Ability to work on own initiative and meet deadlines
  • Attention to detail

Apply to: Application deadline is September 19, 2014. Submit resume, PDF of design samples, and expected learning objectives to jobs@seattlesymphony.org

Position: Unpaid Intern




Part-Time Ticket Services Representative

Position Overview: This is a part-time 21 to 28 hours a week position that supports the various aspects of Seattle Symphony and Benaroya Hall ticketing processing and procedures.

Reports to: Ticket Office Sales Manager

Supervises: n/a

Primary Responsibilities:

  • Process subscription and single ticket purchases and exchanges in person, by phone, mail, internet and fax in a helpful, friendly, accurate and timely manner
  • Be aware of and provide current information to all patrons in a proactive manner for all events at Benaroya Hall, which include Seattle Symphony performances, Live @ Benaroya Hall concerts, National Geographic Live lectures and various rental shows
  • Support Benaroya Hall/Seattle Symphony customer service policies by solving patron problems and special needs in a courteous and diplomatic manner
  • Staff day of show concert box offices as needed including ticket sales, will-call, providing ticket replacements and receipt of donated tickets
  • Responsible for accurate sales reconciliation
  • Participate in all training sessions in a positive, willing and thoughtful manner
  • Other duties as assigned

Qualifications:

  • Strong communication and interpersonal skills, the ability to prioritize, and the desire to work in a fast pace environment
  • Ability to complete all tasks on schedule, thoroughly and accurately
  • Excellent customer service skills required
  • Computer experience in Microsoft Word, Excel, Tessitura and TicketMaster desired
  • Willing to work flexible hours
  • Previous ticket office experience a plus

Apply to: jobs@seattlesymphony.org or fax to (206) 215-4701

Position: Part-Time




Usher

Position Overview: Provide excellent customer service and function as front line contact person for patrons and guests of the Seattle Symphony and other Benaroya Hall events.

Reports to: House Manager

Supervises: N/A

Primary Responsibilities:

  • Greet patrons, hand out event materials and direct to seat location
  • Responsive to patron needs; remain proactive, visible and approachable
  • Assist patrons with ADA/special needs
  • Provide accurate information to patrons regarding venue logistics
  • Anticipate and problem-solve seating situations; and escort patrons to seats during late seating
  • Work at any of the assigned workstations, including Coat-check and Sound-lock
  • Operate 2-way radio and wear headset when in use
  • Assist with event set-up/tear-down needs such as tables, chairs and recycling event materials
  • Responsive to emergencies including assistance in the evacuation of patrons from the venue
  • Work all assigned shifts and arrive at posted call time

Qualifications:

  • Enjoy working with public
  • Excellent communication and problem solving skills, including the ability to maintain composure under stress
  • Ability to provide excellent customer service
  • Ability to solve problems quickly and courteously
  • Willingness to work flexible hours, both weekdays and weekends and be available minimum of 2 dates per week.
  • Professional appearance and demeanor
  • Dress code requirement; jacket and vest provided by Benaroya Hall
  • Ability to work within a team environment

Apply to: Submit resume to jobs@seattlesymphony.org

Position: Part-Time




Seattle Symphony is an Equal Opportunity Employer.