Employment

The Seattle Symphony employs a talented and dedicated administrative staff.

We only accept applications for open positions as listed below.

Executive Assistant
Front Desk Receptionist Part-Time
Graphic Design Intern
Part-Time Patron Sales and Service Representative
Part-Time Ticket Services Representative
Public Relations Manager
Usher


Executive Assistant

Position Overview: The Executive Assistant reports directly to the Executive Director and will provide executive support to the Executive Director and the Senior Vice President of Marketing and Business Operations through a one-on-one working relationship with each. The Executive Assistant serves as the primary point of contact for internal and external constituencies on all matters pertaining to the offices of both the Executive Director and Senior Vice President. The Executive Assistant also serves as a liaison to the senior management team; organizes and coordinates executive outreach and external relations efforts, assists with tasks relating to the Board of Directors, and oversees special projects.

This fast-paced position requires someone adept at managing multiple work streams simultaneously and who is able to anticipate the needs of the Executive Director and Senior Vice President and respond independent of direction. This position requires attention to detail, flexibility, and strong inter-personal skills.

Reports to: Executive Director

Supervises: N/A

Primary Responsibilities:

  • Appropriately represents the Executive Director and Senior Vice President to all constituents by welcoming visitors, reviewing correspondence, arranging company dinners and other functions, and answering questions and meeting requests directed to both executives
  • Serves as a gatekeeper and timekeeper for both executives, managing competing priorities
  • Acts as a liaison with senior management and staff to facilitate institutional projects, functions and initiatives
  • Coordinates organization-wide meetings as well as on-site and off-site meetings
  • Schedules appointments, conference calls and videoconferences
  • Arranges domestic and foreign travel
  • Prepares and reconciles expense reimbursements
  • Manages the G&A budget line, including budget planning and reforecasting
  • Assists the Director of Board Relations with tasks pertaining to the Board of Directors and its committees
  • Assists in the preparation and planning of logistics and materials for meetings and special events
  • Monitors and drafts emails and other internal and external communications
  • Coordinates, executes and/or delivers variety of special projects and other administrative duties as directed by the Executive Director and Senior Vice President

Qualifications:

  • BA/BS degree preferred; 3-5 years relative job experience
  • Fluency in Microsoft Office applications (Word, Excel, Outlook and PowerPoint)
  • Outstanding problem-solving skills, with the ability to manage multiple projects, priorities and deadlines simultaneously
  • Fastidious attention to detail
  • Ability to exercise good judgment in a variety of situations
  • Strong oral and written communication skills
  • Ability to work with minimal direction
  • Discretion and ability to maintain confidentiality
  • Strong customer service ethic
  • Demonstrated history of meeting deadlines
  • Confident and professional demeanor, and a sense of humor

Apply to: Please submit cover letter and resume to jobs@seattlesymphony.org

Position: Full-Time




Front Desk Receptionist Part-Time

Position Overview: Provide general office support with a variety of clerical activities and related tasks.

Reports to: Director Human Resources

Supervises: N/A

Primary Responsibilities:

  • Answer all incoming calls for Seattle Symphony and insure reliable phone coverage
  • Greet, in a friendly and courteous manner, all visitors to Benaroya Hall and Symphony Administration
  • Process daily incoming and outgoing mail/faxes in an accurate and timely manner
  • Order and distribute office and kitchen supplies and effectively manage inventory cost
  • Maintain the mail room in neat, orderly and fully-supplied order
  • Coordinate auction donation requests
  • Maintain electronic archive of Symphony press clippings
  • Maintain conference room calendars and post daily calendars
  • Work with Development Department on projects and events
  • Responsible for maintenance of office machines and assist staff with instruction and usage
  • Provide support to other departmental efforts as needed
  • Update patron information in Tessitura database, namely change of address requests and obituaries

Qualifications:

  • Demonstrates experience in organizing and managing projects
  • Excellent computer skills (Word, Excel, Access)
  • Demonstrates ability to meet deadlines and follow through with project completion
  • Excellent customer service skills, including a pleasant and helpful telephone manner
  • Experience in, or knowledge of, orchestra administration preferred
  • Willing to work flexible hours when needed.

Apply to: Submit cover letter and resume to jobs@seattlesymphony.org or fax to (206) 215-4701.

Position: Part-Time (20 hours), Non-Exempt




Graphic Design Intern

Position Overview: The intern will work with the Graphic Design department to gain real-world experience at a major symphony orchestra. This task-oriented, part-time, unpaid internship is 16-20 hours per week with flexibility for class schedules. Schedule must allow for minimum two 8 hour days a week. No telecommuting. Resumes without portfolios/design samples will not be considered.

Minimum commitment of 12 weeks taking place between mid-January and late-April.

DEGREE AND ACCESSIBILITY OF SUPERVISION: Work independently and with team. Meet to assign projects daily; supervisors welcome questions.

LEARNING OBJECTIVES:
At the end of this period (above) the intern will have learned:
• Characteristics of a nonprofit organization and the role of graphic design in a arts nonprofit organization
• Introductory understanding of graphic design as a career as well as the basics of how to develop a cohesive marketing campaign materials
• Knowledge of the everyday workings of a nonprofit including an understanding of a professional office environment

Reports to: Art Director

Primary Responsibilities:

  • Assist the graphic design / marketing departments in preparation of 2014–2105 and 2015-2016 Seattle Symphony season campaign materials including print and digital advertising to achieve the audience development goals of the Seattle Symphony
  • Work with careful attention to deadline and budget
  • Maintain design standards for the organization and work with others to ensure consistency of brand standards
  • Provide additional departmental support as needed

Qualifications:

  • In pursuit of an Associate or Bachelor degree in design or related field
  • Working knowledge of Adobe Creative Suite (CC) within a Mac environment including Photoshop, Illustrator, and InDesign required. Web experience helpful
  • Working knowledge of Microsoft Word, Excel and Outlook
  • Working knowledge of design and typography principles and practices
  • Excellent communication, written, verbal and interpersonal skills
  • Ability to work on own initiative and meet deadlines
  • Attention to detail

Apply to: Application deadline is January 6, 2015. Submit resume, PDF of design samples, and expected learning objectives to jobs@seattlesymphony.org

Position: Unpaid Intern




Part-Time Patron Sales and Service Representative

Position Overview: This part-time position supports the Seattle Symphony Sales and/or Fundraising Campaigns.

Reports to: Senior Sales and Patron Services Manager

Supervises: N/A

Primary Responsibilities:

  • Sell performance subscriptions, special event and holiday concert tickets and/or solicit donations to a variety of previous and prospective Seattle Symphony patrons in a helpful, friendly and accurate manner
  • Responsible for learning and using the procedures outlined in training/ orientation concerning lead management, deadlines and customer services. Participate in all training sessions
  • Meet both individual and team subscription and/or fundraising goals. This person must sell an average of $50 per hour in revenue per week to maintain employment
  • Proactively provide current subscription, special event and holiday concert information to patrons
  • Support the customer service policies of the Seattle Symphony by solving patron problems and special needs in a courteous and efficient manner
  • Update information on patron accounts
  • Support ticket sales and/or donations operation through use of ticketing and phone systems
  • Other duties as assigned by the Senior Sales and Patron Services Manager

Qualifications:

  • This position requires strong communication and interpersonal skills, the ability to follow directions, and willingness to work in a fast paced environment
  • Must be able to complete all sales calls in the manner and time indicated
  • Ability to work 16 to 28 hours per week, including alternate Saturday mornings. Shift hours are 9am to 1pm, 1pm to 5pm, and 5pm to 9pm, Monday through Thursday, and 10am to 2pm on Saturdays
  • Previous sales, customer service and/or fundraising experience in a non-profit organization preferred

Apply to: jobs@seattlesymphony.org or fax to (206) 215-4701 or call Gail Martin Burkett at (206) 215-4718

Position: Part - Time, 16-28 hours/week




Part-Time Ticket Services Representative

Position Overview: This is a part-time 21 to 28 hours a week position that supports the various aspects of Seattle Symphony and Benaroya Hall ticketing processing and procedures.

Reports to: Ticket Office Sales Manager

Supervises: n/a

Primary Responsibilities:

  • Process subscription and single ticket purchases and exchanges in person, by phone, mail, internet and fax in a helpful, friendly, accurate and timely manner
  • Be aware of and provide current information to all patrons in a proactive manner for all events at Benaroya Hall, which include Seattle Symphony performances, Live @ Benaroya Hall concerts, National Geographic Live lectures and various rental shows
  • Support Benaroya Hall/Seattle Symphony customer service policies by solving patron problems and special needs in a courteous and diplomatic manner
  • Staff day of show concert box offices as needed including ticket sales, will-call, providing ticket replacements and receipt of donated tickets
  • Responsible for accurate sales reconciliation
  • Participate in all training sessions in a positive, willing and thoughtful manner
  • Other duties as assigned

Qualifications:

  • Strong communication and interpersonal skills, the ability to prioritize, and the desire to work in a fast pace environment
  • Ability to complete all tasks on schedule, thoroughly and accurately
  • Excellent customer service skills required
  • Computer experience in Microsoft Word, Excel, Tessitura and TicketMaster desired
  • Willing to work flexible hours
  • Previous ticket office experience a plus

Apply to: jobs@seattlesymphony.org or fax to (206) 215-4701

Position: Part-Time




Public Relations Manager

Position Overview: Do you have a passion for symphonic music as well as connections with national and international classical music journalists? The Seattle Symphony is seeking a Public Relations Manager to implement local, national and international communications strategies.

Reports to: Vice President of Communications

Supervises: None

Primary Responsibilities:

  • Plan and execute publicity campaigns that achieve organizational goals as outlined in the annual communications plan
  • Proactively develop relationships with press contacts, creatively develop story ideas and actively pitch to print, radio, television and online media. Arrange for and support artist interviews and other press opportunities. Coordinate review tickets
  • With VP of Communications, regularly consult with national PR firm and assist with carrying out national and international press plans
  • Write press releases, concert advisories, monthly calendars and media alerts
  • Manage media database and news distribution process through online systems
  • Responsible for online and physical press kits, and press clipping files
  • Evaluate press coverage and prepare bi-weekly and monthly reports of press clips for internal reporting purposes
  • Supervise summer intern in special projects and procuring up-to-date artist press kits
  • Represent the Seattle Symphony at performances and community events, assisting press and photographers, and assisting patrons
  • Direct media in adhering to audio/visual media rules as defined in the musicians’ agreement
  • Special projects as assigned

Qualifications:

  • B.A. in English, communications, public relations, journalism or related field
  • Minimum 5 years work experience in public relations preferably for a non-profit performing arts organization
  • Exceptional written and verbal skills required
  • Experience successfully pitching stories required
  • Knowledge of classical music and relationships with national and international classical music press desired
  • Solid interpersonal and organizational skills with strong attention to detail
  • Ability to work within deadlines and multi-task
  • Knowledge of Word and Excel required; experience with Vocus/Cision a plus
  • As a spokesperson of the organization, utmost discretion is required

Apply to: Submit cover letter and resume to jobs@seattlesymphony.org or fax to (206) 215-4701

Position: Full-time salaried position with benefits.




Usher

Position Overview: Provide excellent customer service and function as front line contact person for patrons and guests of the Seattle Symphony and other Benaroya Hall events.

Reports to: House Manager

Supervises: N/A

Primary Responsibilities:

  • Greet patrons, hand out event materials and direct to seat location
  • Responsive to patron needs; remain proactive, visible and approachable
  • Assist patrons with ADA/special needs
  • Provide accurate information to patrons regarding venue logistics
  • Anticipate and problem-solve seating situations; and escort patrons to seats during late seating
  • Work at any of the assigned workstations, including Coat-check and Sound-lock
  • Operate 2-way radio and wear headset when in use
  • Assist with event set-up/tear-down needs such as tables, chairs and recycling event materials
  • Responsive to emergencies including assistance in the evacuation of patrons from the venue
  • Work all assigned shifts and arrive at posted call time

Qualifications:

  • Enjoy working with public
  • Excellent communication and problem solving skills, including the ability to maintain composure under stress
  • Ability to provide excellent customer service
  • Ability to solve problems quickly and courteously
  • Willingness to work flexible hours, both weekdays and weekends and be available minimum of 2 dates per week.
  • Professional appearance and demeanor
  • Dress code requirement; jacket and vest provided by Benaroya Hall
  • Ability to work within a team environment

Apply to: Submit resume to jobs@seattlesymphony.org

Position: Part-Time




Seattle Symphony is an Equal Opportunity Employer.