Employment

The Seattle Symphony employs a talented and dedicated administrative staff.

We only accept applications for open positions as listed below.

Data Entry Coordinator
Front Desk Receptionist Part-Time
Graphic Design Intern
Operations and Services Manager
Part-Time Ticket Services Representative
Public Relations Manager
Usher


Data Entry Coordinator

Position Overview: Position Overview:
The Data Entry Coordinator, Development and Marketing, is responsible for building and maintaining accurate donor records, meticulous data entry of all contributions and telemarketing ticket purchases, and providing overall support to the Marketing & Development Team using Tessitura Arts Enterprise Software (patron database system).

Reports to: Database Manager

Supervises: N/A

Primary Responsibilities:

  • Gift and Donor Management:
  • Process all contributions, produce related acknowledgments and deliver donor benefit collateral
  • Track, process, archive and reconcile daily gift transactions for Annual Fund, and ticket purchases received by the telemarketing team; oversee weekly automated credit card billing
  • Assist with researching gifts and tracking pledges to assist with cash flow projections
  • Mail pledge invoices monthly; regularly review pledges with outstanding balances and follow-up as necessary with patrons
  • Field donor inquiry calls, resolving questions in a prompt manner and record any Customer Service Issues in Tessitura; demonstrate exemplary customer service and elevate donor relation issues
  • Track honorary and memorial gifts for publications, and send acknowledgement cards/letters accordingly
  • Prepare daily cash deposits and ensure Finance and Development’s financial records balance daily
  • Verify Corporate Matching Gifts and act as primary contact for Corporate Matching Gifts programs
  • Update donor information in Tessitura and merge records as needed
  • Coordinate volunteer(s) for Acknowledgement letter and pledge reminder mailings
  • Annual Fund Support:
  • Reconcile revenue with the finance office each month
  • Process and keep accurate expense records for the Annual Fund team
  • With the Annual Fund team, develop new strategies for donor communication, solicitation, and acknowledgment for effective fundraising; to acquire new support, maintain existing donor support, and move Friend level donors into the Founders Circle
  • Marketing Support:
  • Assist Ticket Office with processing subscription orders received through the mail during the renewal period (January – May)
  • Coordinate the mailing of the weekly subscriber acknowledgement postcards
  • Track, process and reconcile daily subscription orders sold through Telemarketing department
  • Enter Telemarketing daily sales into commission worksheets, reconcile daily
  • Oversee monthly subscription payment plan credit card billing
  • Update Patron information in Tessitura and merge records as needed

Qualifications:

  • Bachelor’s Degree or relevant work experience
  • Minimum one year experience in similar position
  • Excellent organizational skills and precise attention to detail
  • Strong accounting skills
  • Excellent written and verbal communication skills
  • Excellent computer and typing skills. Proficiency in MS Word, Excel and Tessitura (or comparable database)

Apply to: Submit cover letter and resume to jobs@seattlesymphony.org by November 21, 2014.

Position: Full-Time




Front Desk Receptionist Part-Time

Position Overview: Provide general office support with a variety of clerical activities and related tasks.

Reports to: Director Human Resources

Supervises: N/A

Primary Responsibilities:

  • Answer all incoming calls for Seattle Symphony and insure reliable phone coverage
  • Greet, in a friendly and courteous manner, all visitors to Benaroya Hall and Symphony Administration
  • Process daily incoming and outgoing mail/faxes in an accurate and timely manner
  • Order and distribute office and kitchen supplies and effectively manage inventory cost
  • Maintain the mail room in neat, orderly and fully-supplied order
  • Coordinate auction donation requests
  • Maintain electronic archive of Symphony press clippings
  • Maintain conference room calendars and post daily calendars
  • Work with Development Department on projects and events
  • Responsible for maintenance of office machines and assist staff with instruction and usage
  • Provide support to other departmental efforts as needed
  • Update patron information in Tessitura database, namely change of address requests and obituaries

Qualifications:

  • Demonstrates experience in organizing and managing projects
  • Excellent computer skills (Word, Excel, Access)
  • Demonstrates ability to meet deadlines and follow through with project completion
  • Excellent customer service skills, including a pleasant and helpful telephone manner
  • Experience in, or knowledge of, orchestra administration preferred
  • Willing to work flexible hours when needed.

Apply to: Submit cover letter and resume to jobs@seattlesymphony.org or fax to (206) 215-4701.

Position: Part-Time (20 hours), Non-Exempt




Graphic Design Intern

Position Overview: The intern will work with the Graphic Design department to gain real-world experience at a major symphony orchestra. This task-oriented, part-time, unpaid internship is 16-20 hours per week with flexibility for class schedules. Schedule must allow for minimum two 8 hour days a week. No telecommuting. Resumes without portfolios/design samples will not be considered.

DEGREE AND ACCESSIBILITY OF SUPERVISION: Work independently and with team. Meet to assign projects daily; supervisors welcome questions.

LEARNING OBJECTIVES:
At the end of this period (above) the intern will have learned:
• Characteristics of a nonprofit organization and the role of graphic design in a arts nonprofit organization
• Introductory understanding of graphic design as a career as well as the basics of how to develop a cohesive marketing campaign materials
• Knowledge of the everyday workings of a nonprofit including an understanding of a professional office environment

Reports to: Sr Graphic Designer

Primary Responsibilities:

  • Assist the graphic design / marketing departments in preparation of 2014–2105 Seattle Symphony campaign materials including print and online advertising to achieve the marketing and audience development goals of the Seattle Symphony.
  • Work with careful attention to deadline and budget.
  • Maintain design standards for the organization and work with others to ensure consistency of brand standards
  • Provide additional departmental support as needed

Qualifications:

  • In pursuit of an Associate or Bachelor degree in design or related field
  • Working knowledge of Adobe Creative Suite (CS5) within a Mac environment including Photoshop, Illustrator, and InDesign required. Web experience helpful.
  • Working knowledge of Microsoft Word, Excel and Outlook.
  • Working knowledge of design and typography principles and practices
  • Excellent communication, written, verbal and interpersonal skills
  • Ability to work on own initiative and meet deadlines
  • Attention to detail

Apply to: Application deadline is September 19, 2014. Submit resume, PDF of design samples, and expected learning objectives to jobs@seattlesymphony.org

Position: Unpaid Intern




Operations and Services Manager

Position Overview: Position Overview:
The Operations and Services Manager is responsible for managing the production of outside facility user events in all venues located within Benaroya Hall. In addition, the Operations and Services Manager supervises the Operations and Services Associate and Technical Coordinator.


Qualifications:
• Bachelor’s Degree and/or venue or special event production experience required
• Ability to communicate effectively and professionally
• Supervisory experience required
• Excellent customer service skills
• Ability to manage multiple projects and prioritize
• Technical experience in sound, staging, lighting recommended
• Willingness to take on extra tasks as time allows


Essential Job Functions:
• Lead Operations Team: Provide direction and set goals for team that is responsible for servicing non-Seattle Symphony events at Benaroya Hall. Ensure that every non-Seattle Symphony event is professionally serviced in all facets, including advancing event details, planning, promotion, day-of-event execution, settling/reconciliation, and re-booking. Ensure that staff provides outstanding customer service.
• Event Administration:
o Prepare contracts for resident users and returning clients
o Produce estimates and monitor expenses while staying within budget of client
o Provide venue information to clients via email, phone, meetings or tours
o Assist clients with in-house advertising opportunities
o Prepare Event Service Orders (ESO)
o Advance ticket services with clients
o Prepare final settlements
o Update and maintain all event production administrative information necessary to advance events with outside facility users. This information includes, but is not limited to, Facility Use Information Sheets, Ticket Services Information, and Venue Service & Equipment Rate Sheets
o Collect on outstanding invoices
• Event Production:
o Coordinate procedures, including software and website management, for ticketing services through the SSO ticket office
o Manage all aspects of ticketing for outside facility users who produce ticketed events; this includes knowledge of BHMC software program
o Coordinate event logistics with exclusive, in-house catering partner
o Determine production requirements, including technical equipment, specific instructions and stage and FOH diagrams, for client event
o Communicate effectively between clients, technical staff, front of house staff, and caterers
o Manage relationships and coordinate all the details with our partner, National Geographic Society, for the National Geographic Live! lecture series
o Determine production requirements, and when necessary, secure proper permitting and traffic plans through the City of Seattle, arrange for Seattle Police off-duty Officers, and if needed place orders for outsourced production equipment
• Facility Sales Support: In support of the Facility Sales Manager, assist when necessary with the development of marketing materials related to the promotion of Benaroya Hall as a premier event venue in downtown Seattle. This may include trade shows, website, resource guides, and electronic newsletters.

Reports to: Director of Benaroya Hall

Supervises: Operations and Services Associate and Technical Coordinator

Primary Responsibilities:

  • Lead Operations Team: Provide direction and set goals for team that is responsible for servicing non-Seattle Symphony events at Benaroya Hall. Ensure that every non-Seattle Symphony event is professionally serviced in all facets, including advancing event details, planning, promotion, day-of-event execution, settling/reconciliation, and re-booking. Ensure that staff provides outstanding customer service.
  • Event Administration: Prepare contracts for resident users and returning clients
  • Produce estimates and monitor expenses while staying within budget of client
  • Provide venue information to clients via email, phone, meetings or tours
  • Assist clients with in-house advertising opportunities
  • Prepare Event Service Orders (ESO)
  • Advance ticket services with clients
  • Prepare final settlements
  • Update and maintain all event production administrative information necessary to advance events with outside facility users. This information includes, but is not limited to, Facility Use Information Sheets, Ticket Services Information, and Venue Service & Equipment Rate Sheets
  • Collect on outstanding invoices
  • Event Production:
  • Coordinate procedures, including software and website management, for ticketing services through the SSO ticket office
  • Manage all aspects of ticketing for outside facility users who produce ticketed events; this includes knowledge of BHMC software program
  • Coordinate event logistics with exclusive, in-house catering partner
  • Determine production requirements, including technical equipment, specific instructions and stage and FOH diagrams, for client event
  • Communicate effectively between clients, technical staff, front of house staff, and caterers
  • Manage relationships and coordinate all the details with our partner, National Geographic Society, for the National Geographic Live! lecture series
  • Determine production requirements, and when necessary, secure proper permitting and traffic plans through the City of Seattle, arrange for Seattle Police off-duty Officers, and if needed place orders for outsourced production equipment
  • Facility Sales Support: In support of the Facility Sales Manager, assist when necessary with the development of marketing materials related to the promotion of Benaroya Hall as a premier event venue in downtown Seattle. This may include trade shows, website, resource guides, and electronic newsletters.

Qualifications:

  • Bachelor’s Degree and/or venue or special event production experience required
  • Ability to communicate effectively and professionally
  • Supervisory experience required
  • Excellent customer service skills
  • Ability to manage multiple projects and prioritize
  • Technical experience in sound, staging, lighting recommended
  • Willingness to take on extra tasks as time allows

Apply to: Submit cover letter and resume to jobs@seattlesymphony.org

Position: Full-Time




Part-Time Ticket Services Representative

Position Overview: This is a part-time 21 to 28 hours a week position that supports the various aspects of Seattle Symphony and Benaroya Hall ticketing processing and procedures.

Reports to: Ticket Office Sales Manager

Supervises: n/a

Primary Responsibilities:

  • Process subscription and single ticket purchases and exchanges in person, by phone, mail, internet and fax in a helpful, friendly, accurate and timely manner
  • Be aware of and provide current information to all patrons in a proactive manner for all events at Benaroya Hall, which include Seattle Symphony performances, Live @ Benaroya Hall concerts, National Geographic Live lectures and various rental shows
  • Support Benaroya Hall/Seattle Symphony customer service policies by solving patron problems and special needs in a courteous and diplomatic manner
  • Staff day of show concert box offices as needed including ticket sales, will-call, providing ticket replacements and receipt of donated tickets
  • Responsible for accurate sales reconciliation
  • Participate in all training sessions in a positive, willing and thoughtful manner
  • Other duties as assigned

Qualifications:

  • Strong communication and interpersonal skills, the ability to prioritize, and the desire to work in a fast pace environment
  • Ability to complete all tasks on schedule, thoroughly and accurately
  • Excellent customer service skills required
  • Computer experience in Microsoft Word, Excel, Tessitura and TicketMaster desired
  • Willing to work flexible hours
  • Previous ticket office experience a plus

Apply to: jobs@seattlesymphony.org or fax to (206) 215-4701

Position: Part-Time




Public Relations Manager

Position Overview: Do you have a passion for symphonic music as well as connections with national and international classical music journalists? The Seattle Symphony is seeking a Public Relations Manager to implement local, national and international communications strategies.

Reports to: Vice President of Communications

Supervises: None

Primary Responsibilities:

  • Plan and execute publicity campaigns that achieve organizational goals as outlined in the annual communications plan
  • Proactively develop relationships with press contacts, creatively develop story ideas and actively pitch to print, radio, television and online media. Arrange for and support artist interviews and other press opportunities. Coordinate review tickets
  • With VP of Communications, regularly consult with national PR firm and assist with carrying out national and international press plans
  • Write press releases, concert advisories, monthly calendars and media alerts
  • Manage media database and news distribution process through online systems
  • Responsible for online and physical press kits, and press clipping files
  • Evaluate press coverage and prepare bi-weekly and monthly reports of press clips for internal reporting purposes
  • Supervise summer intern in special projects and procuring up-to-date artist press kits
  • Represent the Seattle Symphony at performances and community events, assisting press and photographers, and assisting patrons
  • Direct media in adhering to audio/visual media rules as defined in the musicians’ agreement
  • Special projects as assigned

Qualifications:

  • B.A. in English, communications, public relations, journalism or related field
  • Minimum 5 years work experience in public relations preferably for a non-profit performing arts organization
  • Exceptional written and verbal skills required
  • Experience successfully pitching stories required
  • Knowledge of classical music and relationships with national and international classical music press desired
  • Solid interpersonal and organizational skills with strong attention to detail
  • Ability to work within deadlines and multi-task
  • Knowledge of Word and Excel required; experience with Vocus/Cision a plus
  • As a spokesperson of the organization, utmost discretion is required

Apply to: Submit cover letter and resume to jobs@seattlesymphony.org or fax to (206) 215-4701

Position: Full-time salaried position with benefits.




Usher

Position Overview: Provide excellent customer service and function as front line contact person for patrons and guests of the Seattle Symphony and other Benaroya Hall events.

Reports to: House Manager

Supervises: N/A

Primary Responsibilities:

  • Greet patrons, hand out event materials and direct to seat location
  • Responsive to patron needs; remain proactive, visible and approachable
  • Assist patrons with ADA/special needs
  • Provide accurate information to patrons regarding venue logistics
  • Anticipate and problem-solve seating situations; and escort patrons to seats during late seating
  • Work at any of the assigned workstations, including Coat-check and Sound-lock
  • Operate 2-way radio and wear headset when in use
  • Assist with event set-up/tear-down needs such as tables, chairs and recycling event materials
  • Responsive to emergencies including assistance in the evacuation of patrons from the venue
  • Work all assigned shifts and arrive at posted call time

Qualifications:

  • Enjoy working with public
  • Excellent communication and problem solving skills, including the ability to maintain composure under stress
  • Ability to provide excellent customer service
  • Ability to solve problems quickly and courteously
  • Willingness to work flexible hours, both weekdays and weekends and be available minimum of 2 dates per week.
  • Professional appearance and demeanor
  • Dress code requirement; jacket and vest provided by Benaroya Hall
  • Ability to work within a team environment

Apply to: Submit resume to jobs@seattlesymphony.org

Position: Part-Time




Seattle Symphony is an Equal Opportunity Employer.